SER National Open Positions

SER JOBS FOR PROGRESS NATIONAL, INC.

SER is a National network of community-based employment and training centers located in 24 states, the District of Columbia, and Puerto Rico. SER’s primary focus is to empower socially and economically disadvantaged Americans, especially Hispanics, with the knowledge, skills, and abilities that will prepare them for full participation in American society.

Employment & Training Specialist - Denver, CO

Reports To: SCSEP Regional Coordinator

FLSA Status: EXEMPT           

Summary:Responsible for recruiting, certifying, orienting and assessing participants and host agencies to employ and train the older adult population in the region with the goal leading to gainful employment. Employees makes site visits, maintains records on host agencies and participants, teaches job seeking skills, develops promotional and educational materials and mediates problem resolution between participants and employers. Work involves writing the grant renewal annually, reviewing and tracking payments, preparing required grant reports, and tracking and maintaining data on program agreements. Extensive public contact in networking with varied public and private agencies to identify and develop contracts for training and job opportunities is required. Sound judgment and initiative are required in the performance of work. Public contact requires tact, diplomacy and at times firmness in dealing with difficulties generated by participants and/or employers. Work is performed in accordance with state and federal guidelines governing Title V, as well as within program standards and requirements and departmental policy.

Duties and Responsibilities:

  • Reviews Labor Department grant requirements for Senior Community Service Employment Program (Title V), priorities, and funding available; makes decisions on employment placements and training course for participants utilizing grant guides and judgment on progress; reviews, files and tracks program agreement payments
  • Promotes the program through varied department and community advisory board meetings and fairs/events, outreach education, presentations and other strategies, creates press releases, displays, brochures, newsletters and other written
  • Recruits participants for the Title V job placement program, obtains required data on each person; determines and certifies eligibility
  • Assesses participants; coaches participants to determine needs, strengths, and barriers; assists/guides in developing individual Employment Plans, (training and job search plan), including potential training courses to support training such as computer training
  • Recruits Host Agencies, non-profit and governmental agencies, for job placement involving subsidized and unsubsidized employment for participants; explains program guidelines and negotiated contract including setting fee and seeking in-kind contributions
  • Holds annual meeting of host agencies; discusses program changes, etc.; may brainstorm ways to handle more placements, improve services.
  • Assists participants in seeking and working out job placements; refers to host agencies; contacts agencies to discuss and identify work to fit unique abilities, interests and skills of participant; negotiates and rotates placements to best fit each participant
  • Conducts quarterly participant meetings, provides on-going training relating to job seeking skills; provides information and refers participants to fairs and other events being offered by various community agencies and organizations around older adult issues
  • Networks with and refers participants to American Job Centers (One Stop), host agency employers and training providers
  • Provides follow-up assistance and evaluation to host agencies, mediates situations between participant and employer, makes site visits where participants placed to evaluate rules and regulations; writes and maintains reports
  • Monitors participants’ progress; contacts participants to review their plans and progress; coaches on job keeping skills; and updates files and draft reports
  • Assists participants in navigating and accessing other community and government agency services to address varied needs that may interfere with employment and training
  • Networks with media representatives, aging service providers, service organizations, educational institutions and others to promote awareness of the AAA, aging services and the needs of the aging population
  • Prepares and submits quarterly Title V reports
  • Manages program database on all participants; enters and updates data assuring current
  • Participates in local, state, and national meetings and educational programs related to aging needs and services
  • Performs related duties as assigned

 Education / Experience:

  • BA/BS degree from an accredited college or university with a major in social work or a related field or related course study. Experience and education may be substituted for one another.
  • Knowledge of the Older Americans Act and amendments and the Workforce Innovation and Opportunity Act
  • Experience working with the SCSEP on a state or national level
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices
  • Knowledge of social services, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use SPARQ and other automated reporting systems
  • Proficiency in MS Office (Word, Excel, Access, Outlook, PowerPoint)
  • Excellent oral and written communications skills. Bilingual (English/Spanish) preferred
  • Working knowledge of Microsoft Office (Word, Excel & PowerPoint)
  • Willingness to work flexible hours
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation
  • Salesforce experience preferred

Please send your resume and a cover letter with salary requirements to HR@ser-national.org.

Compliance Analyst - Irving, TX

Reports To: Assistant Director of SCSEP

FLSA Status: EXEMPT           

Summary: Responsible for the adherence to program regulations and compliance by monitoring and evaluating the Senior Community Service Employment Program (SCSEP) contractual activities and services.

Duties and Responsibilities:

  • Maintains working knowledge of the statement of work, program goals and objectives.
  • Evaluates performance against USDOL’s standards and monitors programs to ensure compliance with DOL regulations.
  • Assists in evaluating current procedures and practices for accomplishing program objectives.
  • Develops and implements alternative methods for improvement of goals and objectives.
  • Works with program staff to ensure compliance with contract requirements.
  • Maintains ongoing communication with program staff, by phone, in person and through correspondence, to provide technical assistance and support related to compliance.
  • Validates data reviews and audits.
  • Compiles comprehensive reports documenting the results identified during monitoring visit.
  • Develops corrective action plans when appropriate. Provides step-by-step written and oral guidance for achievement of performance goals in the selected areas.
  • Maintains accurate records to prepare reports, as needed.
  • Researching industry compliance regulations and policies.
  • Evaluating internal operational and procedural compliance.
  • Analyzing and updating existing compliance policies and related documentation.
  • Communicating compliance policies and guidelines to Management and designated departments.
  • Developing and executing new compliance policies and procedures as required.
  • Developing and maintaining a compliance recordkeeping system.
  • Training staff on industry compliance requirements.
  • Keeping up with compliance requirements and amendments to regulations.
  • Perform other duties as assigned.

 Education / Experience:

  • BA/BS degree from an accredited college or university with a major in gerontology, business or public administration, or related course study.
  • Minimum three years of experience as a Compliance Analyst in related field
  • Minimum three years field experience in providing technical assistance in an individual or group setting.
  • Knowledge of Older Americans Act and Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP on a national level.
  • Interpersonal skills necessary to build and maintain positive working relationships.
  • Analytical ability to interpret performance data.
  • Proficiency in Microsoft Office 365.
  • Knowledge of regulated compliance database and other automated reporting systems.
  • Proficiency in compliance management software, like Paradigm 3 and Intellect Compliance.
  • Exceptional ability to formulate compliance policies, procedures, and related documentation.
  • Advanced analytical abilities.
  • Effective research skills.
  • Ability to effectively train employees.
  • Exceptional communication and interpersonal skills.
  • Ability to meet deadlines and manage multiple sub-contracts.
  • Excellent oral and written communication skills.
  • Must be goal oriented, customer focused.
  • Must have ability to multi-task and establish reasonable priorities.
  • Ability to handle multiple tasks and set priorities.
  • Ability to demonstrate organizational skills with time constraints and varied workload.
  • Ability to function independently and as a team member while maintaining departmental goals and objectives.
  • Ability to make arithmetic computations; to prepare and maintain files, and reports.
  • Ability to detect and correct errors in data; to apply relevant criteria, guidelines, regulations, and policies; to communicate effectively; to train others; and to interpret policies and procedures.
  • Salesforce experience preferred.

Please send your resume and a cover letter with salary requirements to HR@ser-national.org.

NFJP Case Manager - Gilroy, CA

Reports To: NFJP Program Director

FLSA Status: EXEMPT           

Summary: Under the direct supervision of the NFJP Program Director will provide comprehensive career services and training case management, including performing assessments, career counseling/development and job development and placement to eligible adult and youth migrant and seasonal farmworkers (MSFW) under the Workforce Innovation and Opportunity Act (WIOA), Title 1, Section 167, NFJP. Other duties include outreach and recruitment, eligibility determination, application processing, and coordinating job training and career services and achieving contract performance outcomes.

Duties and Responsibilities:

  • Develop and perform outreach and recruitment activities to support SER’s NFJP and program plans, program goals and objectives, and maintain outreach and recruitment logs that capture contacts made with employer camps, training providers, colleges, employers, American Job Centers, one-stop career centers and other potential collaborative partners.
  • Schedule and conduct participant applications/interviews to determine eligibility for NFJP and/or other programs and provide emergency assistance to MSFWs countywide; assistance may include food, gas, shelter/lodging and transportation as deemed an emergency and enter services in the data system.
  • Respond to phone/email/text contacts, schedule appointments, and provide program information to MSFWs as part of a comprehensive approach in addressing crises and provide backup emergency assistance and case management, when needed.
  • Conduct a variety of assessments to identify barriers and needs, advise on available job skills training resources, assist in determining realistic training goals in alignment with local labor market information and employment trends, and create an Employment Development Plan (EDP) that includes goal development, timelines for acquiring skills through education or training, and specific actions steps leading to self-sufficiency.
  • Conduct job-readiness assessments and/or coordinate/perform workshops, provide employment trend information that identifies job sectors in high demand and high growth within the community.
  • Work with schools, employers, and training providers to ensure that participants are making progress and attending activities regularly.
  • Document, in a timely manner, all contacts and data in the Workforce Integrated Performance System (WIPS); SER’s NFJP Application (data system) and maintain
    participant case files, to include documentation of service provision, outcomes, educational, scores/assessments, certificates, measurable skills gains, on-the-job training (OJT) and work experience contracts, timesheets, case notes, and electronic signatures on all required case documents and ensure compliance with safeguarding personally identifiable information (PII).
  • Work with program staff and supervisor in analyzing/interpreting program-related legislation that impacts policy and/or procedures and recommends program policy and procedural updates/changes.
  • Plan, schedule and conduct employer contacts to promote partnership for full employment and employer incentives.
  • Assist with developing, maintaining, updating a Community Resource Directory of agencies offering a variety of services to Farmworkers and coordinate with these agencies available to participants, including availability of accessing education/training opportunities, job placement and retention services.
  • Assist in developing statewide service provider community networks, including job centers that will support MSFW families, conduct presentations, and participate in collaboration meetings with community stakeholders throughout the state.
  • Network with statewide American Job Centers/One-Stops and partners to stay informed of local job openings and explore opportunities for co-enrollment based on funding availability.
  • Develop and maintain contact with employers and other employer organizations to create a statewide network that will potentially hire program participants, provide work experience opportunities, and/or engage in OJT contracts.
  • Initiate job referrals and coordinate to meet employers’ needs such as tie-in advertising, on site interviews or other special recruitment’s efforts.
  • Attend meetings, seminars, workshops, and perform other duties as assigned.

 Education / Experience:

  • Associate degree or 2 years of post-secondary education in social science, human services or related field. Bachelor’s degree preferred.
  • At least 2 years’ experience in National Farm Workers Job Program ( NFJP)
  • At least 2 years’ experience in case management.
  • Ability to travel and work irregular/flexible hours
  • Demonstrated understanding of low-income and/or vulnerable populations and strategies to improve economic stability and support self-sufficiency.
  • Ability to develop and maintain effective partnerships with community/faith-based/public organizations and employers.
  • Proficient computer skills in current versions of office software/applications (e.g., Microsoft Office Suite/Office 365).
  • Excellent communication (both written and verbal), customer service, and organization skills.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use WIPS and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Bilingual (English/Spanish) preferred.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please send your resume and a cover letter with salary requirements to HR@ser-national.org.

NFJP Workforce Development Specialist - Watsonville, CA

Reports To: NFJP Program Director

FLSA Status: EXEMPT           

Summary: Under the direct supervision of the NFJP Program Director, responsible for providing comprehensive case management services, to include job and career counseling/development, to eligible qualified Workforce Innovation and Opportunity Act (WIOA ) Title 1 individuals under DOL National Farmworker Jobs Program (NFJP). Services include assessment, counseling, career development, training referrals, support services, job referral, job placement, and business/employer development activities. Maintains records on all case management activities in the appropriate data bases, provides job placement follow up and provides or refers to post-employment supportive services. Workforce Specialists are responsible to outreach and recruit potential participants and meet enrollment, placement and other common measure dictated by the grant. Obtain and analyze data related to local labor market and employment trends; identifies job sectors and develop jobs in high demand and high growth areas within the community. Monitors job placement progress, maintains required documentation and provides monthly follow-up and retention services in order to meet all common performance measures stated by funding source.

Duties and Responsibilities:

  • Performs outreach and recruitment activities in support of the program, as required.
  • Schedule and conduct participant interviews to determine initial program eligibility.
  • Once determined eligible, determine service needs, beginning with core services and barrier identification.
  • For training services, objectively assess clients’ entire situation and needs through in-depth interviewing;
  • Advise clients regarding available community resources; provides career counseling, assists the participant in determining realistic employment goals.
  • Conducts job-readiness assessment or coordinates such workshops with partner agencies. Develops with the participation of the client, an Individual Employment Plan, including goal development and timelines for acquiring skills through education or training and specific actions steps leading to self-sufficiency
  • Develops Work Experience (WEX), On-the-Job Training (OJT) opportunities if appropriate. Design contracts for such activities with the participant and the employer, identifying skills needed and training to be provided.
  • Provides follow-up assistance while a participant is in any type of training program or on a newly acquired job, to assure retention and/or successful completion.
  • Mediates between employer and participant/employee, as needed.
  • Counsels participant/employee on retention and career advancement techniques.
  • Participates in urban and rural job fairs in order to recruit potential employers, assist participants in learning about potential careers and employment opportunities, as well as contacting employers.
  • Markets the NFJP and WIOA programs and benefits to potential partners and employers,
  • Obtains job leads, and shares employment opportunities with clients, co-workers and partners.
  • Assists employers in developing job descriptions and recruits, screens and refers appropriate potential employees, who are program participants.
  • Coordinates with One Stop Career Centers, DES Job Services and other related service providers.
  • Conducts technical training workshops for community agencies and employers
  • Refer Adults, Dislocated Workers, In-School and Out of School Youth who meet One Stop eligibility requirements for available funding to One Stop services and programs for co-enrollment activities.
  • If participants are referred by the One Stop, review the intake and supporting documentation of a participant referred to understand the basis for eligibility.
  • Maintain a client log of all participants served during the year, and submit the client log monthly
  • Assists clients in solving such problems as credit, housing, transportation, child care, health care legal assistance and other barriers to self-sufficiency.
  • Follow up with each participant on case load monthly to determine progress toward goals and the reduction of barriers and document outcomes.
  • Prepares and reviews reports required by supervisor and funding sources.
  • Enter into required database any significant participant activities such as enrollment in a workshop, training, support services, exit, and follow-up contacts within 24 hours of activity’s occurrence.
  • Refer participants to job openings with emphasis in the demand industries as defined by the local Workforce Investment Board’s Planning Committee.
  • Assess job referral success within 24 hours, obtain placement information and enter into required database and continue monthly or quarterly follow-up as necessary for one year on participants after they exit the program
  • Maintain participant case files, to include: documentation of services provided, outcomes, educational scores, certificates, OJT and Work Experience contracts, timesheets, documented contacts with participant and employers, and an employment plan developed in conjunction with participant and signed by participant and Workforce Development Specialist
  • Other duties as assigned.

 Education / Experience:

  • Associate degree or 2 years of post-secondary education in social science, human services or related field. Bachelor’s degree preferred.
  • At least 2 years’ experience in National Farm Workers Job Program ( NFJP)
  • At least 2 years’ experience in case management.
  • Ability to travel and work irregular/flexible hours
  • Demonstrated understanding of low-income and/or vulnerable populations and strategies to improve economic stability and support self-sufficiency.
  • Ability to develop and maintain effective partnerships with community/faith-based/public organizations and employers.
  • Proficient computer skills in current versions of office software/applications (e.g., Microsoft Office Suite/Office 365).
  • Excellent communication (both written and verbal), customer service, and organization skills.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use WIPS and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Bilingual (English/Spanish) preferred.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please send your resume and a cover letter with salary requirements to HR@ser-national.org.

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