SER National Open Positions

SER JOBS FOR PROGRESS NATIONAL, INC.

SER JOBS FOR PROGRESS NATIONAL, INC.

SER is a National network of community-based employment and training centers located in 24 states, the District of Columbia, and Puerto Rico. SER’s primary focus is to empower socially and economically disadvantaged Americans, especially Hispanics, with the knowledge, skills, and abilities that will prepare them for full participation in American society.

Employment Training Specialist - Columbia, MO

Reports To: SCSEP Coordinator

FLSA Status: EXEMPT      

Summary: Under general supervision, interview, assess and counsel eligible applicants; develop individualized employment plans; solicit employment and work training opportunities for participants from prospective employers; refer participants for training, on-the-job experience and employment; and perform other work as required.

Duties and Responsibilities:

  1. Knowledge of employment and training programs and related community resources.
  2. Utilizing interviewing and counseling techniques in placement activities.
  3. Apply fundamental principles of human behavior and group dynamics. Career, vocational and employment counseling planning practices and techniques.
  4. Extensive record keeping activities.
  5. Applying effective case management techniques.
  6. Knowledge of hiring trends and practices of private and public sector employers for placement activities. Common occupational titles, the usual minimum qualifications, training and/or experience required in order to secure employment in those occupations.
  7. Research various resources available for military veterans required for some positions.
  8. Access and updating of available community resources and programs to assist participants in overcoming employment barriers and becoming job ready.
  9. Interview persons from various backgrounds, to obtain information concerning their employment skills and occupational goals.
  10. Identify and assess needs and barriers to employment and develop meaningful employment plans.
  11. Implement client employment plans through referral to appropriate programs.
  12. Conduct follow-up with participants and employers to evaluate progress and take necessary corrective actions.
  13. Prepare reports, forms, plans and agreements.
  14. Interpret, explain and apply complex Federal and State regulations.
  15. Maintain a large caseload of both applicants and participants.
  16. Establish and maintain cooperative working relationships with others.
  17. Plan and schedule work.
  18. Effectively utilize community and agency resources.
  19. Input, access and analyze data using a computer.
  20. Design and conduct individual and/or group training to improve job readiness of participants.
  21. Work with employers to develop employment opportunities.
  22. Negotiate and determine necessary supportive services for participants.
  23. Performs related duties as assigned.

 

Education / Experience:

  • Associates degree of BA/BS degree from an accredited college or university with a major in social work or a related field or related course study. Experience and education may be substituted for one another.
  • Knowledge of the Older Americans Act and amendments and the Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP program on a state or national level.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use SPARQ and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint).
  • Excellent oral and written communications skills.
  • Bilingual (English/Spanish) preferred.
  • Willingness to travel and work flexible hours.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please submit a resume to HR@ser-national.org.  Position open until filled.

Employment Training Specialist - Denver/Loveland

Reports To: SCSEP Coordinator

FLSA Status: EXEMPT      

Summary: Under general supervision, interview, assess and counsel eligible applicants; develop individualized employment plans; solicit employment and work training opportunities for participants from prospective employers; refer participants for training, on-the-job experience and employment; and perform other work as required.

Duties and Responsibilities:

  1. Knowledge of employment and training programs and related community resources.
  2. Utilizing interviewing and counseling techniques in placement activities.
  3. Apply fundamental principles of human behavior and group dynamics. Career, vocational and employment counseling planning practices and techniques.
  4. Extensive record keeping activities.
  5. Applying effective case management techniques.
  6. Knowledge of hiring trends and practices of private and public sector employers for placement activities. Common occupational titles, the usual minimum qualifications, training and/or experience required in order to secure employment in those occupations.
  7. Research various resources available for military veterans required for some positions.
  8. Access and updating of available community resources and programs to assist participants in overcoming employment barriers and becoming job ready.
  9. Interview persons from various backgrounds, to obtain information concerning their employment skills and occupational goals.
  10. Identify and assess needs and barriers to employment and develop meaningful employment plans.
  11. Implement client employment plans through referral to appropriate programs.
  12. Conduct follow-up with participants and employers to evaluate progress and take necessary corrective actions.
  13. Prepare reports, forms, plans and agreements.
  14. Interpret, explain and apply complex Federal and State regulations.
  15. Maintain a large caseload of both applicants and participants.
  16. Establish and maintain cooperative working relationships with others.
  17. Plan and schedule work.
  18. Effectively utilize community and agency resources.
  19. Input, access and analyze data using a computer.
  20. Design and conduct individual and/or group training to improve job readiness of participants.
  21. Work with employers to develop employment opportunities.
  22. Negotiate and determine necessary supportive services for participants.
  23. Performs related duties as assigned.

 

Education / Experience:

  • Associates degree of BA/BS degree from an accredited college or university with a major in social work or a related field or related course study. Experience and education may be substituted for one another.
  • Knowledge of the Older Americans Act and amendments and the Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP program on a state or national level.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use SPARQ and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint).
  • Excellent oral and written communications skills.
  • Bilingual (English/Spanish) preferred.
  • Willingness to travel and work flexible hours.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please submit a resume to HR@ser-national.org.  Position open until filled.

Employment Training Specialist - Houston

Reports To: SCSEP Coordinator

FLSA Status: EXEMPT      

Summary: Under general supervision, interview, assess and counsel eligible applicants; develop individualized employment plans; solicit employment and work training opportunities for participants from prospective employers; refer participants for training, on-the-job experience and employment; and perform other work as required.

Duties and Responsibilities:

  1. Knowledge of employment and training programs and related community resources.
  2. Utilizing interviewing and counseling techniques in placement activities.
  3. Apply fundamental principles of human behavior and group dynamics. Career, vocational and employment counseling planning practices and techniques.
  4. Extensive record keeping activities.
  5. Applying effective case management techniques.
  6. Knowledge of hiring trends and practices of private and public sector employers for placement activities. Common occupational titles, the usual minimum qualifications, training and/or experience required in order to secure employment in those occupations.
  7. Research various resources available for military veterans required for some positions.
  8. Access and updating of available community resources and programs to assist participants in overcoming employment barriers and becoming job ready.
  9. Interview persons from various backgrounds, to obtain information concerning their employment skills and occupational goals.
  10. Identify and assess needs and barriers to employment and develop meaningful employment plans.
  11. Implement client employment plans through referral to appropriate programs.
  12. Conduct follow-up with participants and employers to evaluate progress and take necessary corrective actions.
  13. Prepare reports, forms, plans and agreements.
  14. Interpret, explain and apply complex Federal and State regulations.
  15. Maintain a large caseload of both applicants and participants.
  16. Establish and maintain cooperative working relationships with others.
  17. Plan and schedule work.
  18. Effectively utilize community and agency resources.
  19. Input, access and analyze data using a computer.
  20. Design and conduct individual and/or group training to improve job readiness of participants.
  21. Work with employers to develop employment opportunities.
  22. Negotiate and determine necessary supportive services for participants.
  23. Performs related duties as assigned.

 

Education / Experience:

  • Associates degree of BA/BS degree from an accredited college or university with a major in social work or a related field or related course study. Experience and education may be substituted for one another.
  • Knowledge of the Older Americans Act and amendments and the Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP program on a state or national level.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use SPARQ and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint).
  • Excellent oral and written communications skills.
  • Bilingual (English/Spanish) preferred.
  • Willingness to travel and work flexible hours.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please submit a resume to HR@ser-national.org.  Position open until filled.

NFJP Workforce Development Specialist - Watsonville, CA

REPORTS TO: NFJP Program Director
FLSA Status: EXEMPT

SUMMARY: Under the direct supervision of the NFJP Program Director, responsible for providing comprehensive case management services, to include job and career counseling/development, to eligible qualified Workforce Innovation and Opportunity Act (WIOA ) Title 1 individuals under DOL National Farmworker Jobs Program (NFJP). Services include assessment, counseling, career development, training referrals, support services, job referral, job placement, and business/employer development activities. Maintains records on all case management activities in the appropriate data bases, provides job placement follow up and provides or refers to post-employment supportive services. Workforce Specialists are responsible to outreach and recruit potential participants and meet enrollment, placement and other common measure dictated by the grant. Obtain and analyze data related to local labor market and employment trends; identifies job sectors and develop jobs in high demand and high growth areas within the community. Monitors job placement progress, maintains required documentation and provides monthly follow-up and retention services in order to meet all common performance measures stated by funding source.

DUTIES AND RESPONSIBILITIES:
1. Performs outreach and recruitment activities in support of the program, as required.
2. Schedule and conduct participant interviews to determine initial program eligibility.
3. Once determined eligible, determine service needs, beginning with core services and barrier identification.
4. For training services, objectively assess clients’ entire situation and needs through in-depth interviewing;
5. Advise clients regarding available community resources; provides career counseling, assists the participant in determining realistic employment goals.
6. Conducts job-readiness assessment or coordinates such workshops with partner agencies. Develops with the participation of the client, an Individual Employment Plan, including goal development and timelines for acquiring skills through education or training and specific actions steps leading to self-sufficiency
7. Develops Work Experience (WEX), On-the-Job Training (OJT) opportunities if appropriate. Design contracts for such activities with the participant and the employer, identifying skills needed and training to be provided.
8. Provides follow-up assistance while a participant is in any type of training program or on a newly acquired job, to assure retention and/or successful completion.
9. Mediates between employer and participant/employee, as needed.
10. Counsels participant/employee on retention and career advancement techniques.
11. Participates in urban and rural job fairs in order to recruit potential employers, assist participants in learning about potential careers and employment opportunities, as well as contacting employers.
12. Markets the NFJP and WIOA programs and benefits to potential partners and employers,
13. Obtains job leads, and shares employment opportunities with clients, co-workers and partners.
14. Assists employers in developing job descriptions and recruits, screens and refers appropriate potential employees, who are program participants.
15. Coordinates with One Stop Career Centers, DES Job Services and other related service providers.
16. Conducts technical training workshops for community agencies and employers
17. Refer Adults, Dislocated Workers, In-School and Out of School Youth who meet One Stop eligibility requirements for available funding to One Stop services and programs for co-enrollment activities.
18. If participants are referred by the One Stop, review the intake and supporting documentation of a participant referred to understand the basis for eligibility.
19. Maintain a client log of all participants served during the year, and submit the client log monthly
20. Assists clients in solving such problems as credit, housing, transportation, child care, health care legal assistance and other barriers to self-sufficiency.
21. Follow up with each participant on case load monthly to determine progress toward goals and the reduction of barriers and document outcomes.
22. Prepares and reviews reports required by supervisor and funding sources.
23. Enter into required database any significant participant activities such as enrollment in a workshop, training, support services, exit, and follow-up contacts within 24 hours of activity’s occurrence.
24. Refer participants to job openings with emphasis in the demand industries as defined by the local Workforce Investment Board’s Planning Committee.
25. Assess job referral success within 24 hours, obtain placement information and enter into required database and continue monthly or quarterly follow-up as necessary for one year on participants after they exit the program
26. Maintain participant case files, to include: documentation of services provided, outcomes, educational scores, certificates, OJT and Work Experience contracts, timesheets, documented contacts with participant and employers, and an employment plan developed in conjunction with participant and signed by participant and Workforce Development Specialist
27. Other duties as assigned.

EDUCATION / EXPERIENCE:

  • Associate degree or 2 years of post-secondary education in social science, human services or related field. Bachelor’s degree preferred.
  • At least 2 years experience in National Farm Workers Job Program ( NFJP)
  • At least 2 years experience in job development and case management.
  • Ability to travel and work flexible hours
  • Demonstrated understanding of low-income and/or vulnerable populations and strategies to improve economic stability and support self-sufficiency.
  • Ability to develop and maintain effective partnerships with community/faith-based/public organizations and employers.
  • Proficient computer skills in current versions of office software/applications (e.g., Microsoft Office Suite/Office 365).
  • Excellent communication (both written and verbal), customer service, and organization skills.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use Workforce Integrated Performance System (WIPS), and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint).
  • Excellent oral and written communications skills.
  • Bilingual (English/Spanish) preferred.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please send your resume and a cover letter with salary requirements to HR@ser-national.org

Compliance Analyst - Irving, TX

REPORTS TO: Assistant Director of SCSEP
FLSA Status: EXEMPT

SUMMARY: Responsible for the adherence to program regulations and compliance by monitoring and evaluating the Senior Community Service Employment Program (SCSEP) contractual activities and services.

DUTIES AND RESPONSIBILITIES:
1. Maintains working knowledge of the statement of work, program goals and objectives.
2. Evaluates performance against USDOL’s standards and monitors programs to ensure compliance with DOL regulations.
3. Assists in evaluating current procedures and practices for accomplishing program objectives.
4. Develops and implements alternative methods for improvement of goals and objectives.
5. Works with program staff to ensure compliance with contract requirements.
6. Maintains ongoing communication with program staff, by phone, in person and through correspondence, to provide technical assistance and support related to compliance.
7. Validates data reviews and audits.
8. Compiles comprehensive reports documenting the results identified during monitoring visit.
9. Develops corrective action plans when appropriate. Provides step-by-step written and oral guidance for achievement of performance goals in the selected areas.
10. Maintains accurate records to prepare reports, as needed.
11. Researching industry compliance regulations and policies.
12. Evaluating internal operational and procedural compliance.
13. Analyzing and updating existing compliance policies and related documentation.
14. Communicating compliance policies and guidelines to Management and designated departments.
15. Developing and executing new compliance policies and procedures as required.
16. Developing and maintaining a compliance recordkeeping system.
17. Training staff on industry compliance requirements.
18. Keeping up with compliance requirements and amendments to regulations.
19. Perform other duties as assigned.

EDUCATION / EXPERIENCE:

  • BA/BS degree from an accredited college or university with a major in gerontology, business or public administration, or related course study.
  • Minimum three years of experience as a Compliance Analyst in related field
  • Minimum three years field experience in providing technical assistance in an individual or group setting.
  • Knowledge of Older Americans Act and Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP on a national level.
  • Interpersonal skills necessary to build and maintain positive working relationships.
  • Analytical ability to interpret performance data.

Please submit a resume to HR@ser-national.org.  Position open until filled.

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