SER National Open Positions

SER JOBS FOR PROGRESS NATIONAL, INC.

SER is a National network of community-based employment and training centers located in 24 states, the District of Columbia, and Puerto Rico. SER’s primary focus is to empower socially and economically disadvantaged Americans, especially Hispanics, with the knowledge, skills, and abilities that will prepare them for full participation in American society.

NFJP Workforce Development Specialist - Gilroy, CA

REPORTS TO: NFJP Program Director
FLSA Status: EXEMPT

SUMMARY: Under the direct supervision of the NFJP Program Director, responsible for providing comprehensive case management services, to include job and career counseling/development, to eligible qualified Workforce Innovation and Opportunity Act (WIOA ) Title 1 individuals under DOL National Farmworker Jobs Program (NFJP). Services include assessment, counseling, career development, training referrals, support services, job referral, job placement, and business/employer development activities. Maintains records on all case management activities in the appropriate data bases, provides job placement follow up and provides or refers to post-employment supportive services. Workforce Specialists are responsible to outreach and recruit potential participants and meet enrollment, placement and other common measure dictated by the grant. Obtain and analyze data related to local labor market and employment trends; identifies job sectors and develop jobs in high demand and high growth areas within the community. Monitors job placement progress, maintains required documentation and provides monthly follow-up and retention services in order to meet all common performance measures stated by funding source.

DUTIES AND RESPONSIBILITIES:
1. Performs outreach and recruitment activities in support of the program, as required.
2. Schedule and conduct participant interviews to determine initial program eligibility.
3. Once determined eligible, determine service needs, beginning with core services and barrier identification.
4. For training services, objectively assess clients’ entire situation and needs through in-depth interviewing;
5. Advise clients regarding available community resources; provides career counseling, assists the participant in determining realistic employment goals.
6. Conducts job-readiness assessment or coordinates such workshops with partner agencies. Develops with the participation of the client, an Individual Employment Plan, including goal development and timelines for acquiring skills through education or training and specific actions steps leading to self-sufficiency
7. Develops Work Experience (WEX), On-the-Job Training (OJT) opportunities if appropriate. Design contracts for such activities with the participant and the employer, identifying skills needed and training to be provided.
8. Provides follow-up assistance while a participant is in any type of training program or on a newly acquired job, to assure retention and/or successful completion.
9. Mediates between employer and participant/employee, as needed.
10. Counsels participant/employee on retention and career advancement techniques.
11. Participates in urban and rural job fairs in order to recruit potential employers, assist participants in learning about potential careers and employment opportunities, as well as contacting employers.
12. Markets the NFJP and WIOA programs and benefits to potential partners and employers,
13. Obtains job leads, and shares employment opportunities with clients, co-workers and partners.
14. Assists employers in developing job descriptions and recruits, screens and refers appropriate potential employees, who are program participants.
15. Coordinates with One Stop Career Centers, DES Job Services and other related service providers.
16. Conducts technical training workshops for community agencies and employers
17. Refer Adults, Dislocated Workers, In-School and Out of School Youth who meet One Stop eligibility requirements for available funding to One Stop services and programs for co-enrollment activities.
18. If participants are referred by the One Stop, review the intake and supporting documentation of a participant referred to understand the basis for eligibility.
19. Maintain a client log of all participants served during the year, and submit the client log monthly
20. Assists clients in solving such problems as credit, housing, transportation, child care, health care legal assistance and other barriers to self-sufficiency.
21. Follow up with each participant on case load monthly to determine progress toward goals and the reduction of barriers and document outcomes.
22. Prepares and reviews reports required by supervisor and funding sources.
23. Enter into required database any significant participant activities such as enrollment in a workshop, training, support services, exit, and follow-up contacts within 24 hours of activity’s occurrence.
24. Refer participants to job openings with emphasis in the demand industries as defined by the local Workforce Investment Board’s Planning Committee.
25. Assess job referral success within 24 hours, obtain placement information and enter into required database and continue monthly or quarterly follow-up as necessary for one year on participants after they exit the program
26. Maintain participant case files, to include: documentation of services provided, outcomes, educational scores, certificates, OJT and Work Experience contracts, timesheets, documented contacts with participant and employers, and an employment plan developed in conjunction with participant and signed by participant and Workforce Development Specialist
27. Other duties as assigned.

EDUCATION / EXPERIENCE:

  • Associate degree or 2 years of post-secondary education in social science, human services or related field. Bachelor’s degree preferred.
  • At least 2 years experience in National Farm Workers Job Program ( NFJP)
  • At least 2 years experience in job development and case management.
  • Ability to travel and work flexible hours
  • Demonstrated understanding of low-income and/or vulnerable populations and strategies to improve economic stability and support self-sufficiency.
  • Ability to develop and maintain effective partnerships with community/faith-based/public organizations and employers.
  • Proficient computer skills in current versions of office software/applications (e.g., Microsoft Office Suite/Office 365).
  • Excellent communication (both written and verbal), customer service, and organization skills.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social service, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use Workforce Integrated Performance System (WIPS), and other automated reporting systems.
  • Demonstrated supervisory skills.
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint).
  • Excellent oral and written communications skills.
  • Bilingual (English/Spanish) preferred.
  • Extensive travel required. Must possess and provide a valid Driver’s License and Automobile Liability Insurance as required by the state. Must have access to reliable transportation.

Please send your resume and a cover letter with salary requirements to HR@ser-national.org

Payroll Specialist (Part Time) - Irving, TX

REPORTS TO: Payroll Supervisor
FLSA Status: NON-EXEMPT

SUMMARY: Under the direction of the Payroll Supervisor, the Payroll Specialist will process time and attendance and payroll data and serves as a resource person on simple payroll issues to assure the timely and accurate reporting of payroll.

DUTIES AND RESPONSIBILITIES:
1. Adheres to the mission of SER.
2. Process bi-weekly payroll for SCSEP participants
3. Generate bi-weekly SCSEP Payroll reports as requested by the National staff and affiliates in a timely manner.
4. Serves as back-up resource to other positions within Payroll Processing to assure timely processing of payroll records.
5. Communicate effectively with SER National staff and affiliate staff to develop and maintain a good working relationship.
6. Follow SER National’s payroll procedure for Lost Checks/Returns.
7. Follow procedure for preparing for payroll week.
8. Maintain error log to insure corrections are made accurately and in a timely manner.
9. Conduct timesheet audits to verify accurate wage payment.
10. Performs other duties as assigned with or without accommodations.

EDUCATION / EXPERIENCE:

  • Associates Degree in accounting, finance, business administration or a related field, or equivalent years of demonstrated experience in the accounting field.
  •  Ability to use Microsoft Office products (Excel, Outlook). Computer skills necessary to prepare accounting reports and analysis.
  • Previous federal, state and/or not-for-profit accounting experience preferred.
  • Ability to handle pressures related to meeting deadlines, working on multiple tasks requiring concentration and attention to detail, and organizing projects in the context of the whole organization.
  • Excellent Interpersonal skills necessary. Excellent oral and written communication skills. Bilingual (English/Spanish) preferred.

Please submit a resume to HR@ser-national.org.  Position open until filled.

Employment & Training Specialist - Rhinelander, WI

REPORTS TO: SCSEP Regional Coordinator
FLSA Status: NON-EXEMPT

SUMMARY: Responsible for recruiting, certifying, orienting and assessing participants and host agencies to employ and train the older adult population in the region with the goal leading to gainful employment. Employees makes site visits, maintains records on host agencies and participants, teaches job seeking skills, develops promotional and educational materials and mediates problem resolution between participants and employers. Work involves writing the grant renewal annually, reviewing and tracking payments, preparing required grant reports, and tracking and maintaining data on program agreements. Extensive public contact in networking with varied public and private agencies to identify and develop contracts for training and job opportunities is required. Sound judgment and initiative are required in the performance of work. Public contact requires tact, diplomacy and at times firmness in dealing with difficulties generated by participants and/or employers. Work is performed in accordance with state and federal guidelines governing Title V, as well as within program standards and requirements and departmental policy.

DUTIES AND RESPONSIBILITIES:
1. Reviews Labor Department grant requirements for Senior Community Service Employment Program (Title V), priorities, and funding available; makes decisions on employment placements and training course for participants utilizing grant guides and judgment on progress; reviews, files and tracks program agreement payments
2. Promotes the program through varied department and community advisory board meetings and fairs/events, outreach education, presentations and other strategies, creates press releases, displays, brochures, newsletters and other written.
3. Recruits participants for the Title V job placement program, obtains required data on each person; determines and certifies eligibility.
4. Assesses participants; coaches participants to determine needs, strengths, and barriers; assists/guides in developing individual Employment Plans, (training and job search plan), including potential training courses to support training such as computer training.
5. Recruits Host Agencies, non-profit and governmental agencies, for job placement involving subsidized and unsubsidized employment for participants; explains program guidelines and negotiated contract including setting fee and seeking in-kind contributions.
6. Holds annual meeting of host agencies; discusses program changes, etc.; may brainstorm ways to handle more placements, improve services.
7. Assists participants in seeking and working out job placements; refers to host agencies; contacts agencies to discuss and identify work to fit unique abilities, interests and skills of participant; negotiates and rotates placements to best fit each participant.
8. Conducts quarterly participant meetings, provides on-going training relating to job seeking skills; provides information and refers participants to fairs and other events being offered by various community agencies and organizations around older adult issues.
9. Networks with and refers participants to American Job Centers (One Stop), host agency employers and training providers.
10. Provides follow-up assistance and evaluation to host agencies, mediates situations between participant and employer, makes site visits where participants placed to evaluate rules and regulations; writes and maintains reports.
11. Monitors participants’ progress; contacts participants to review their plans and progress; coaches on job keeping skills; and updates files and draft reports.
12. Assists participants in navigating and accessing other community and government agency services to address varied needs that may interfere with employment and training.
13. Networks with media representatives, aging service providers, service organizations, educational institutions and others to promote awareness of the AAA, aging services and the needs of the aging population.
14. Prepares and submits quarterly Title V reports.
15. Manages program database on all participants; enters and updates data assuring current.
16. Participates in local, state, and national meetings and educational programs related to aging needs and services
17. Performs related duties as assigned.

EDUCATION / EXPERIENCE:

  • BA/BS degree from an accredited college or university with a major in social work or a related field or related course study. Experience and education may be substituted for one another.
  • Knowledge of the Older Americans Act and amendments and the Workforce Innovation and Opportunity Act.
  • Experience working with the SCSEP on a state or national level.
  • Knowledge of relevant federal, state, and local regulations affecting employment and training practices.
  • Knowledge of social services, counseling, career planning, and/or placement, community agency practices or related field.
  • Knowledge of, or ability to learn and use SPARQ and other automated reporting systems.
  • Proficiency in MS Office (Word, Excel, Access, Outlook, PowerPoint).
  • Excellent oral and written communications skills. Bilingual (English/Spanish) preferred.
  • Willingness to work flexible hours.

Please submit a resume to HR@ser-national.org.  Position open until filled.