Comcast helps Americans stay connected to the Internet

by Raul Santa | Mar 21, 2020 | News & Updates

English
Comcast Announces Comprehensive COVID-19 Response to Help Keep Americans Connected to the Internet
https://corporate.comcast.com/covid-19

Español
Comcast Responde Al Covid-19 Con Una Iniciativa Integral Que Ayudará A Los Norteamericanos A Mantenerse Conectados A Internet
https://corporate.comcast.com/press/releases/comcast-responde-al-covid-19-norteamericanos-conectados-a-internet

Charter Communications Press Statement

by Raul Santa | Mar 16, 2020 | News & Updates

Charter Communications Press Statement

Beginning Monday, March 16, Charter commits to the following for 60 days:

• Charter has significantly expanded access to high speed broadband for households that include K-12 and college students and is working with school districts and public libraries on remote learning opportunities.

• • Charter will offer free Spectrum broadband at any service level up to 100 Mbps and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households. To enroll, call 1-844-488-8395.
  • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Spectrum does not have data caps or hidden fees.

o   Charter will open its Wi-Fi hotspots across our footprint for public use.

• Additionally, Charter will continue to offer Spectrum Internet Assist, our high speed, low cost broadband program for eligible low-income households.
• Charter will not terminate service and will waive late fees for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic and will open its Wi-Fi hotspots across our footprint for public use. These efforts are coordinated with the FCC and other connectivity providers through the Keep Americans Connected pledge.

As the country works collaboratively to contain this pandemic, broadband internet access will be increasingly essential to ensuring that people across the country are able to learn and work remotely, that businesses can continue to serve customers, and that Americans stay connected and engaged with family and friends. Charter’s advanced communications network will ensure our more than 29 million customers – including government offices and agencies, first responders, health care providers and facilities, and businesses – across 41 states maintain the connectivity they rely on.

Charter is working closely with federal, state, and local governments officials, community leaders, and alongside others in the industry to ensure we are meeting needs, sharing appropriate information, staying abreast of developments, and maintaining the appropriate access to geographies that may be operating under a state of emergency.

The network is built to sustain maximum capacity during peak usage which is typically in the evenings, so a surge during the day would be well within the network’s capabilities to manage. Charter will continue to closely monitor this dynamic situation, and is well-prepared to continue delivering reliable connectivity. Charter has extensive business and workforce continuity plans in place that will be adjusted as needed to best serve all our customers and employees.

Comcast Increasing Speeds of Internet Essentials to Help With COVID-19

by Raul Santa | Mar 13, 2020 | News & Updates

Dearest Friends & Partners,

We hope you are well. we know that everyone is feeling anxiety about COVID-19 and what it means for the communities where we live and work. I have spoken to many of you during the past few weeks about contingencies for large events and celebrations, as well as about the critical work to advocate and sustain programs for the most vulnerable members of our society.

At Comcast NBCUniversal Telemundo this work has been top of mind. While we modify our travel and plans, we want to make sure you are aware of an important announcement regarding Internet Essentials. This is their signature corporate social responsibility initiative to close the digital divide and today nearly 10 million low income Americans use Comcast Internet Essentials for at-home broadband. As more moves online in the coming days and weeks, they have made program upgrades that we would like you to share with your network:

• We have increased speeds to 25/3 Mbps to better facilitate tele-work and distance learning as children and workers are home.
• 60 Days of Free Service — We are offering all low income Americans that do not have at-home broadband service the opportunity to sign up for 60 days of no-cost service, with the opportunity to sign up after for $9.95 per month or cancel service at no cost.
• Support is available in Spanish and ASL as well as other languages at www.internetessentials.com
• People can sign up by phone.

The full announcement is below. This is a real-time work in progress, and they are still working so that it is available across the Comcast footprint as early as Monday.

If you are working with seniors, school-aged children, whomever – this is an incredible tool to show them the value of at-home broadband and have them cross the digital divide. Please consider reaching out to your networks to show them how this is a way to complete the Census, sign up for alerts, register for government programs and benefits, as well as connect with family and friends during this time of social distancing.
D&P Creative Strategies,
   on behalf of Comcast NBCUniversal-Telemundo

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Comcast Increases Access to and Speeds of Internet Essentials’ Low-Income Internet Service to Support Americans Through the Coronavirus Pandemic

Dana Strong, President, Consumer Services, Comcast Cable
March 12th, 2020 – As our country continues to manage the COVID-19 emergency, we recognize that our company plays an important role in helping our customers stay connected – to their families, their workplaces, their schools, and the latest information about the virus – through the Internet.

We also know that for millions of low-income Americans who don’t have Internet service at home, this uncertain time is going to be even more difficult to manage.  As schools and businesses close and families are encouraged, or even mandated, to stay home, Internet connectivity becomes even more important.

At Comcast, we’ve been looking for ways to help through our Internet Essentials program, which is the nation’s largest and most comprehensive broadband adoption program for low-income Americans.  Since 2011, it has connected millions of individuals to the Internet.

A hallmark of this program has been our flexibility in adjusting Internet Essentials to meet the needs of low-income residents in our footprint.  So, effective Monday, we are putting in place two substantial program enhancements to help these families deal with this crisis.

1. We will make it even easier for low-income families who live in a Comcast service area to sign up by offering new customers 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month.
2. Also, we are increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward.  In this way, we will ensure that Internet Essentials customers will be able to use their Internet service for all their increased needs as a result of this health crisis.

We want to make it as fast and simple as possible to access this service:

• To receive the increased Internet speeds, existing customers will not need to do anything.  The new speeds will be rolled out nationally over the next few days.
• We’ll send all new customers a free self-install kit that includes a cable modem with a Wi-Fi router.  There will be no term contract or credit check and no shipping fee.
• To sign up, applicants can simply visit www.internetessentials.com.  The accessible website also includes the option to video chat with customer service agents in American Sign Language.  There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

We’re also reaching out to our thousands of governmental and nonprofit partners to help us spread the word.  Our hope is that broader access and faster speeds will help all of our Internet Essentials customers more easily work from home, access educational resources, obtain important government health care alerts, and stay in contact with their families during this difficult time.

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Paid Summer Research Applications Now Available

by Raul Santa | Jan 30, 2020 | News & Updates

I am pleased to announce that the Precise Advanced Technologies and Health Systems for Underserved Populations (PATHS-UP), a consortium of Texas A&M University (College Station, TX), Florida International University (Miami, FL), Rice University (Houston, TX), and the University of California – Los Angeles (Los Angeles, CA), is accepting applications for its paid summer research opportunities.

Please join us in this exciting research at this NSF-funded Engineering Research Center as we strive to change the paradigm for the health of underserved populations by developing revolutionary and cost-effective technologies and systems at the point-of-care. 

Website for more information and to apply:

https://pathsup.org/reu/

Benefits:

– $4000 stipend

– Financial support for housing

– Travel support for out-of-area participants

Deadline: February 10, 2020 or until all positions are filled, but please apply early to be considered in the first rounds of funding decisions.

Students interested in conducting research in the following areas are encouraged to apply:

– Developing chemistry to detect biomarkers for heart disease or diabetes

– Developing paper fluidic or other microfluidics and hand-held devices that can read the chemistry on cartridges

– Developing wearable health devices, e.g., watch or ring, to monitor things like heart rates

– Working with underserved communities on the design and development of point-of-care medical devices

Eligibility:

– Undergraduates, US citizens or permanent residents, 18 years or older, who have completed their first year in engineering and the physical and mathematical sciences, but are not scheduled to graduate before December 2020.

Students from diverse groups traditionally underrepresented in science and engineering are encourage to apply.

Please let me know if you apply so I can follow up on your materials.

Jovita Carranza is New Administrator of Small Business Development

by Raul Santa | Jan 15, 2020 | News & Updates

Jovita Carranza was recently appointed the 36th head of the U.S. Small Business Administration (SBA).

Carranza’s own life reflects that of many Latino individuals who have achieved success despite seemingly insurmountable odds. She was the youngest of three children born to Mexican immigrant parents in a working-class family in Chicago. Her father held a factory job while her mother cared for the children and household. Carranza herself held two jobs even as she raised her child alone, while also attending college.

Carranza’s career includes having served as United States Treasurer and as the principal advisor to Treasury Secretary Mnuchin, where she was responsible for overseeing the federal department’s Office of Consumer Policy. She also worked as Deputy Administrator of SBA under President George W. Bush from 2006-2009, overseeing more than 80 field offices and a portfolio of loans of $80 billion.

Carranza is a committed and passionate champion of women entrepreneurs, including Latinas who represent the fastest growing sector of small business owners in the United States.