RFP: Managed Information Technology Services

SER-Jobs for Progress National, Inc.®

Cultivating America’s Greatest Resource: People

100 East Royal Lane Suite 130 • Irving, Texas 75039

Request for Quote: Managed Information Technology Services

Released: May 26, 2017

Deadline for Responses: June 26, 2017 @ 12pm CST

Services for the Period of: July 16, 2017 – June 30, 202o

Inquiries and proposals should be directed to:

Keith A. Overton, CPA, CF
p: 469-549-3657 | f: 469-549-3687



Section 1 – General Information

A. Purpose of this Request for Quote (RFQ)

SER-Jobs for Progress National, Inc. (SER) is presently seeking competitive bids from vendors able to provide MANAGED INFORMATION TECHNOLOGY SERVICES. The winning vendor will provide hardware, network, and software support, helpdesk, backup and recovery, remote access and on-site support, email maintenance and support, data security, and disaster recovery.

The winning vendor is also expected to assist SER-National IT Management with long-term planning to keep systems current and functional in the most cost-effective manner possible. The vendor will also work to manage and prioritize work requests from various departments.

The overall goal of this RFP is to procure long-term, comprehensive, reliable, timely, and proactive IT management and support that will promote the mission of SER-Jobs for Progress National, Inc. in serving its constituents.


B. Who May Respond

Vendors providing Information Technology Consulting, Hosting, and Support services may apply.

C. Services Solicited in this RFP

Comprehensive managed infrastructure and network services to include, but are not exclusive:

  • On-Site Support
  • Help Desk Support
  • After Hours Support
  • Response Time/Problem Resolution Time
  • Travel Time
  • Training
  • Regular In-Person Business Review
  • Regular reporting on system health in business terms
  • Response to major system problems or outages

Office Locations (for On-Site and Offsite Support):

  • Texas – Irving (Home Office), Fort Worth, Beaumont, Houston
  • Colorado – Fort Collins, Lakewood, Durango, Grand Junction, Trinidad
  • Wisconsin – Milwaukee, Fond du Lac, Monona, Rheinlander, Spooner, Waukesha
  • Kansas – Chanute, Hays, Dodge City, Topeka, Wichita, Kansas City
  • Missouri – St. Joseph, Columbia
  • DC – Washington, DC

Maintenance and Service Requirements

Please provide details in your proposal on how your proposal meets or does not meet each item in the above sections; and answer to any questions included above. Please organize your response by section and answer every point in each section.


SER National Washington Update: FY18 Budget Proposal Released

May 24, 2017


While the President is on his first international trip, the Office of Management and Budget (OMB) released its budget proposal on May 23, 2017.

Entitled “The New Foundation for American Greatness”, the budget proposed $670 billion in defense discretionary spending and $560 billion in non-defense discretionary spending in 2018. Over the next 10 years, it hopes to balance the budget with a  $3.6 trillion in spending reductions. As proposed, there is $54 billion in reductions to non-defense discretionary spending for FY18.

The $54 billion in reductions comes from cuts and changes to Medicaid, Supplemental Nutritional Assistance Program (SNAP), student loans, Earned Income Tax Credit and Child Tax Credit Programs. The budget also assumes savings from the repeal and replacement of the Affordable Care Act (ACA). Other cuts come from changes in the federal retirement system, which accounts or the largest area of savings. The proposal eliminates the cost-of-living-adjustments (COLA) for employees in the Federal employee retirement system (FERS and the Civil Service Retirement System (SCRS) COLA by .5 percent among other things. These cuts alone would save $4.1 billion in 2018.

The proposal also includes $2.6 billion in infrastructure, technology, and personnel to begin the President’s plans for the U.S.-Mexico border. Also included is six weeks of paid parental leave for mothers and fathers in the federal workforce.

The text of the proposal says that it will eliminate ineffective programs.

The proposal cuts the Department of labor by 2.4 billion dollars.

OMB Director Mick Mulvaney speaking on the budget Tuesday recognized that Congress may create a final budget that does not contain everything this proposal has included. He said. “If congress has a different way to get to that endpoint, God bless them, that’s great… do I expect them to work with the administration on trying to figure out places where we’re on the same page? Absolutely.”

Julian Martinez
Washington, DC

Lindsey Lucente contributed to this article.

More to read:







Pojoaque Senior Awards Ceremony

Pojoaque Senior Awards Ceremony

Carmen Lujan (Rep. Ben Ray’s mother) and her son Jerome present the 2017 Ben Lujan Memorial Scholarship to Jason Quintana at the Pojoaque Senior Awards Ceremony.

Jason Quintana is a student intern who participated in the Vamos Verde project last summer at Bandelier National Monument. Vamos Verde was a new initiative between the National Park Service, SER National, LULAC, The Hispanic Federation and Aspira and was implemented in New York City, Albuquerque and Bandelier.

Jason will be enrolling at New Mexico State University in the fall in their Agriculture program.

Congratulations Jason and thank you to AT&T and the National Park Service for your involvement in having a positive effect on our youth in New Mexico.

UPDATE: SER National Managed Print Services RFP Q&A

For the Ricoh Aficio MP 301SPF models, do you have them on desktops or with stands or a combination?

Our current MP 301SPF units in our remote offices are primarily on desktops.


Can you please elaborate on the monitoring of the units for repairs?

SER desires to be able to centrally manage the administration of the units for repairs, manage usage, and ordering supplies.


What is the monthly volume on each of the units?

  1. Ricoh MP C4503 / B&W, Color
  2. Ricoh MP C2551 / B&W, Color
  3. Ricoh  MP 301SPF / B&W


SER’s two current C4503 models average 30,000 B&W pages and 3,000 Color pages per month

SER’s current C2551 models at the Headquarters office average 800 B&W pages and 800 Color pages per month.

SER’s 301SPF models that are used and HQ and in remote offices range from 98 to 2500 pages per month.


On the high volume multifunction devices, can you please elaborate on the monitoring you need with Job Accounting?

We would like to track the specific usage amongst the separate departments.


The 19 desktop units, Ricoh MP301SPF replacements typically do not have internal finishers and you are requesting all units have finishers.  Can you please elaborate?

Finishers would be required for the high volume devices as we have certain printing requirements for booklets and pamphlets.


For the 19 desktop units, how many paper trays are you requesting?

The desktop units will only require one tray.


The bid is requesting all units must be from the same manufacturer and operate in a similar manner. If a company carries different manufacturers, can we offer an equal?



In the bid you are requesting all devices at 30 ppm and high be able to print up to 110 lb index in 8.5 x 11, 8.5 x 14 and 11 x 17 stock.  Typically, desktop units print up to 8.5 x 14 and 24 lb bond.  What documents are you currently printing on your desktop units?

Desktop units will not require higher bond paper. The high volume units are requested to be able to print up to 110 lb bond.


Are the number of printers requested in the RFP 21 or 22?



Are there any badging in any of your office locations?

There is badging for staff at the Headquarters office. It is managed by the leasing management of the office building where SER resides.


Are you requesting automatic shipping of ink/toner?



Please explain the reason for the MPS RFP. Ricoh has been the previous vendor for your managed print services.

As an agency that receives Federal funds, SER is required to periodically procure services via a competitive bidding process.