RFP: Managed Information Technology Services
SER-Jobs for Progress National, Inc.®
Cultivating America’s Greatest Resource: People
100 East Royal Lane Suite 130 • Irving, Texas 75039
Request for Quote: Managed Information Technology Services
Released: May 26, 2017
Deadline for Responses: June 26, 2017 @ 12pm CST
Services for the Period of: July 16, 2017 – June 30, 202o
Inquiries and proposals should be directed to:
Keith A. Overton, CPA, CF
aoverton@ser-national.org
p: 469-549-3657 | f: 469-549-3687
Section 1 – General Information
A. Purpose of this Request for Quote (RFQ)
SER-Jobs for Progress National, Inc. (SER) is presently seeking competitive bids from vendors able to provide MANAGED INFORMATION TECHNOLOGY SERVICES. The winning vendor will provide hardware, network, and software support, helpdesk, backup and recovery, remote access and on-site support, email maintenance and support, data security, and disaster recovery.
The winning vendor is also expected to assist SER-National IT Management with long-term planning to keep systems current and functional in the most cost-effective manner possible. The vendor will also work to manage and prioritize work requests from various departments.
The overall goal of this RFP is to procure long-term, comprehensive, reliable, timely, and proactive IT management and support that will promote the mission of SER-Jobs for Progress National, Inc. in serving its constituents.
B. Who May Respond
Vendors providing Information Technology Consulting, Hosting, and Support services may apply.
C. Services Solicited in this RFP
Comprehensive managed infrastructure and network services to include, but are not exclusive:
- On-Site Support
- Help Desk Support
- After Hours Support
- Response Time/Problem Resolution Time
- Travel Time
- Training
- Regular In-Person Business Review
- Regular reporting on system health in business terms
- Response to major system problems or outages
Office Locations (for On-Site and Offsite Support):
- Texas – Irving (Home Office), Fort Worth, Beaumont, Houston
- Colorado – Fort Collins, Lakewood, Durango, Grand Junction, Trinidad
- Wisconsin – Milwaukee, Fond du Lac, Monona, Rheinlander, Spooner, Waukesha
- Kansas – Chanute, Hays, Dodge City, Topeka, Wichita, Kansas City
- Missouri – St. Joseph, Columbia
- DC – Washington, DC
Maintenance and Service Requirements
Please provide details in your proposal on how your proposal meets or does not meet each item in the above sections; and answer to any questions included above. Please organize your response by section and answer every point in each section.