RFQ: Computer Training Vendors Services
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RFQ: Writing Services
SER-JOBS FOR PROGRESS NATIONAL, INC.
100 E. Royal Lane, Suite 130, Irving, TX 75039
PHONE: 469-549-3600
FAX: 469-549-3685
| Project: | Writing Services |
| Deadline for Responses: | No later than 2pm (CST), January 5, 2018 |
| Special Instructions: | Quotes must be received prior to the deadline via mail, courier, fax or email.
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| Project Description: | The purpose of this Request for Quote (RFQ) is to select a suitable contractor for the writing services that will be included in the SER America Magazine, SER Annual Report, web site and Op-eds as needed. The successful bidder (individual or entities) for the provision of Writing Services including analytical writing, report writing, letters, and feature story writing.
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| Project Specifications: | The contract negotiated as a result of this solicitation may commence September 2017 and end June 2018. There is also an option to renew for three one-year terms. Vendor must be prepared to begin after notification of award date of contract. SER-Jobs for Progress National Inc., is a tax-exempt, non-profit organization and is totally funded under grant monies. SER National may cancel the contract at any time and for any reason with a 30-day notice.
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| Proposal Submission Deadline: | Written proposals are due by mail or email no later than 2 pm (CDT) on Friday, January 5, 2018.
Please submit proposals to Roland R. Ramirez, SER-Jobs for Progress National, Inc., 100 E. Royal Lane, Suite 130, Irving, Texas 75039 or rramirez@ser-national.org.
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RFQ: Emerging Grant Opportunites
SER-JOBS FOR PROGRESS NATIONAL, INC.
100 E. Royal Lane, Suite 130, Irving, TX 75039
PHONE: 469-549-3600
FAX: 469-549-3685
| REQUEST FOR QUOTE | |
| Issued: | July 27, 2017 |
| Send Responses to: | Andy Overton |
| Email: | Aoverton@ser-national.org |
| Phone: | 469-549-3657 |
| Fax: | 469-549-3685 |
| Project: | Technical Assistance |
| Cost of Project | $48,000 for the period 9/1/2017 to 6/30/2018 with the option to renew for three one-year terms, with a contract price of $48,000 per year. |
| Deadline for Responses: | August 14, 2017 |
| Special Instructions: | Quotes must be received prior to the deadline via mail, courier, fax or email
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| Project Description: | SER-Jobs for Progress National, Inc., is formally requesting quotes for technical assistance in the tracking, implementation, and potential policy implications of legislative, regulatory, and programmatic areas of the Older Americans Worker programs, as well as in the WIOA, Older American Act, Early Head Start, Job Corps., and SCSEP. This assistance will include an overall report/presentation to SER and our affiliates during our Annual meeting.
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| Project Specifications: | The contract negotiated as a result of this solicitation may commence September 2017 and end June 2018. There is also an option to renew for three one-year terms. Vendor must be prepared to begin after notification of award date of contract. SER-Jobs for Progress National Inc., is a tax-exempt, non-profit organization and is totally funded under grant monies. SER National may cancel the contract at any time and for any reason with a 30-day notice.
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| Quote Response: | Bids can be mailed, faxed, emailed or delivered to:
Andy Overton SER-Jobs for Progress National, Inc. Irving, Texas 75039 Fax:469-549-3685
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| Deadline: | All quotes are due on Monday August 14, 2017 by 2:00 p.m. CT |
RFQ: Purchase and Installation of a 4′ Trex Fence
SER-Jobs for Progress National, Inc.®
Cultivating America’s Greatest Resource: People
100 East Royal Lane Suite 130 • Irving, Texas 75039
Request for Quote: Purchase and Installation of a 4′ Trek Fence
Deadline for Responses: July 14, 2017 12:00 p.m. CST
Date of Completion: July 28, 2017
Inquiries and proposals should be directed to:
Keith A. Overton, CPA, CF
aoverton@ser-national.org
p: 469-549-3657 | f: 469-549-3687
Section 1 – General Information
A. Purpose of this Request for Quote (RFQ)
SER Jobs for Progress National, Inc. (SER) is contracted by the Department of Labor to operate a portion of the Senior Community Service Employment Program (SCSEP).
The purpose of this RFQ is to select approved vendors to provide quality one-day soft skills training to SCSEP participants in California, Colorado, Kansas, Missouri, Texas and Wisconsin.
Goods and Services solicited in this RFQ
Refer to Section I. B. Quote Specifications for a detailed listing of the requirements of the soft skills training.
B. Quote Specifications
Please address the following:
Ability to provide quality Soft Skills training to SCSEP participants with the following curriculum to include, but not limited to:
- Business Etiquette and Workplace Attire
- Time Management
- Conflict Management and Resolution
- Diversity
- Problem Solving
- Job Preparation
Services will be conducted in the location below and for the number of participants indicated in each location. The selected provider will need to coordinate with SER staff to ensure proper delivery of services. Providers may submit for all or one location and may combine locations within the state, if feasible and preapproved by SER National. SER National will cover transportation cost, where needed, for participants to attend trainings.
UPDATE RFP: Managed IT Services Q & A
Q: Please provide more detail of your on-site support requirement? Please describe your Laptop/Desktop support requirement? Is it your expectation for the provider to fix laptops / desktops at your National offices as part of your onsite requirement?
A: Current support in place includes:
- Proactive Maintenance of Servers
- Microsoft Windows Servers
- Weekly analysis of
- Errors, warning, and informational alerts concerning:
- Applications and database(s) running on the server(s)
- Operating system, services and servers(s) hardware
- System and Network Security and intrusion detection
- Server disk space, utilization and health of server(s)
- Print queues, terminal server sessions, mail queues, bad mail, etc.
- Memory usage and Virtual memory utilization
- Processor utilization and performance
- Server Health Monitor Alerts (Microsoft Windows Servers only)
- Errors, warning, and informational alerts concerning:
- Daily review of backup log (assumes server has email capability)
- Weekly confirmation that antivirus programs are updating on server(s)
- Weekly running of Windows Updates on server(s), including installation of any pertinent service packs, security updates, ad patches
- Reporting (monthly) of any problem resolution, status of hot fixes or patches applied
- Weekly analysis of
- Deliverables expected
- Monthly reporting (or more frequent if needed) on any issues, including:
- Internet line monitoring
- Support Tickets
- Visio WAN Drawing
- Network Documentation
- Monthly reporting (or more frequent if needed) on any issues, including:
- Microsoft Windows Servers
- Business Disruption Avoidance and Disaster Planning and Preparation
- Microsoft Windows Servers
- Create a Disaster Recovery Plan
- Review of Backup Calendar
- Semi-Annual restore of randomly selected tape media of
- Exchange Mailbox (assumes Microsoft Exchange Server)
- Selected files and folders
- Mission Critical application’s database (if applicable)
- Semi-Annual analysis of integrity of all tape media
- Monthly (of as necessary) cleaning of tape drives(s)
- Quarterly test of UPS (battery backup) shut down procedures and battery life time
- Semi-Annual test of RAID functionality and rebuild procedures
- Deliverables expected
- Reporting as needed on the following information:
- Backup log errors and warnings and why- as they demand attention
- Files that are skipped during backup operation – as they demand attention
- Files and/or folders that are excluded from the backup operation and why
- Results from testing of UPS, RAID, and restore tests
- Age and replacement dates of all media
- Any corrective actions taken
- Any future concerns regarding the issues (if any)
- Plans or recommendations to resolve any issues
- Reporting as needed on the following information:
- Microsoft Windows Servers
- Helpdesk and Technical Liaison
- On call support services (standard: desktop/user outage)
- Standard Business hours M-F 800am-500pm
- On call support services (emergency: server/network outage)
- 24 hours a day, & days a week, 365 days a year
- Phone support
- Email support services
- Remote support of servers and desktops
- Documentation file (Creation and upkeep of all records) including:
- Network Map
- Server configuration, installation, and patches applied
- Vendor contact information
- Software licenses and Hardware purchases (invoices, media, packing slips, etc)
- Warranty and service plan information
- Policies and Procedures (changing passwords, adjusting folder permissions, etc)
- Vendor Liaison
- Interact with all hardware and software vendors on behalf of the organization to ensure proposals, pricing, and work performed are accurate and satisfactory
- Budgetary process
- Work closely with technology related expenditures portion of annual budget
- Anticipate future need for planning purposes
- On call support services (standard: desktop/user outage)
- Service Level
- Entire Organization
- Guaranteed response time (call back of email)
- Non-Urgent (desktop or single user) issues – 24 hours M-F 8-5
- Emergency (server or network) issues – 8 hours 24x7x365
- Guaranteed on site response time (if on site visit required for resolution)
- Non-Urgent (desktop or single user) issues – 48 hours M-F 8-5
- Emergency (server or network) issues – 24 hours 24x7x365
- 24x7x365 Emergency paging service
- All on call technicians have cell phones that will respond to an emergency service request 24 hour a day.
- Guaranteed response time (call back of email)
- Entire Organization
Q: Is there an Incumbent? What Company has been supporting your organization and how long have they been supporting SER National?
A: Current provider is Sagitta Systems, LLC.
Q: What has been the annual spend for this support over the last 2 years? On Pricing – are we to provide a Monthly Service cost to accomplish the tasks in the RFP? What is your pricing expectation for ad hoc onsite support?
A: Up to $100,000/Year.
Q: Training – is it your expectation that MAI provides IT training to your National office staff or Personal Development training to your clientele?
A: User training may be required for new applications, updates to current applications, and new user orientation. Web-based delivery would be preferred due to the distribution of staff.
Q: How many Users?
A: Approximately 100.
Q: System admins?
A: 2
Q: Hardware (devices)? Leased vs owned equipment?
A: Both
Q: Software (antivirus, Vbs script, Enterprise help desk solution)
A: Windows Server, Antivirus – Symantec, Enterprise Help Desk Solution – Vendor provided, Acronis backup solutions
Q: Software configuration manager? Current Ticketing system?
A: Vender designed
Q: Avg daily/monthly tickets?
A: 7/150
Q: What applications are currently being utilized?
A: MIP Accounting, ChildPlus and CORAdvantage to support Early Head Start programs,
Will the proposal also include telephony support? What type of system is in place?
Yes. Headquarters phone system is currently set to be replaced. Current system is a Samsung 7200 phone system.
Future planned tasks? Refreshes, deployments, upgrades, and the additional budget for items?
Disaster Recovery Test. Replacement of current Fiber internet at headquarters office. Replacement of phone system. New Managed Print Services agreement.
RFP: Managed Information Technology Services
SER-Jobs for Progress National, Inc.®
Cultivating America’s Greatest Resource: People
100 East Royal Lane Suite 130 • Irving, Texas 75039
Request for Quote: Managed Information Technology Services
Released: May 26, 2017
Deadline for Responses: June 26, 2017 @ 12pm CST
Services for the Period of: July 16, 2017 – June 30, 202o
Inquiries and proposals should be directed to:
Keith A. Overton, CPA, CF
aoverton@ser-national.org
p: 469-549-3657 | f: 469-549-3687
Section 1 – General Information
A. Purpose of this Request for Quote (RFQ)
SER-Jobs for Progress National, Inc. (SER) is presently seeking competitive bids from vendors able to provide MANAGED INFORMATION TECHNOLOGY SERVICES. The winning vendor will provide hardware, network, and software support, helpdesk, backup and recovery, remote access and on-site support, email maintenance and support, data security, and disaster recovery.
The winning vendor is also expected to assist SER-National IT Management with long-term planning to keep systems current and functional in the most cost-effective manner possible. The vendor will also work to manage and prioritize work requests from various departments.
The overall goal of this RFP is to procure long-term, comprehensive, reliable, timely, and proactive IT management and support that will promote the mission of SER-Jobs for Progress National, Inc. in serving its constituents.
B. Who May Respond
Vendors providing Information Technology Consulting, Hosting, and Support services may apply.
C. Services Solicited in this RFP
Comprehensive managed infrastructure and network services to include, but are not exclusive:
- On-Site Support
- Help Desk Support
- After Hours Support
- Response Time/Problem Resolution Time
- Travel Time
- Training
- Regular In-Person Business Review
- Regular reporting on system health in business terms
- Response to major system problems or outages
Office Locations (for On-Site and Offsite Support):
- Texas – Irving (Home Office), Fort Worth, Beaumont, Houston
- Colorado – Fort Collins, Lakewood, Durango, Grand Junction, Trinidad
- Wisconsin – Milwaukee, Fond du Lac, Monona, Rheinlander, Spooner, Waukesha
- Kansas – Chanute, Hays, Dodge City, Topeka, Wichita, Kansas City
- Missouri – St. Joseph, Columbia
- DC – Washington, DC
Maintenance and Service Requirements
Please provide details in your proposal on how your proposal meets or does not meet each item in the above sections; and answer to any questions included above. Please organize your response by section and answer every point in each section.