Charter Communications Press Statement

Beginning Monday, March 16, Charter commits to the following for 60 days:

  • Charter has significantly expanded access to high speed broadband for households that include K-12 and college students and is working with school districts and public libraries on remote learning opportunities.
    • Charter will offer free Spectrum broadband at any service level up to 100 Mbps and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. Installation fees will be waived for new student households. To enroll, call 1-844-488-8395.
    • Charter will partner with school districts to ensure local communities are aware of these tools to help students learn remotely. Spectrum does not have data caps or hidden fees.

o   Charter will open its Wi-Fi hotspots across our footprint for public use.

  • Additionally, Charter will continue to offer Spectrum Internet Assist, our high speed, low cost broadband program for eligible low-income households.
  • Charter will not terminate service and will waive late fees for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic and will open its Wi-Fi hotspots across our footprint for public use. These efforts are coordinated with the FCC and other connectivity providers through the Keep Americans Connected pledge.

As the country works collaboratively to contain this pandemic, broadband internet access will be increasingly essential to ensuring that people across the country are able to learn and work remotely, that businesses can continue to serve customers, and that Americans stay connected and engaged with family and friends. Charter’s advanced communications network will ensure our more than 29 million customers – including government offices and agencies, first responders, health care providers and facilities, and businesses – across 41 states maintain the connectivity they rely on.

Charter is working closely with federal, state, and local governments officials, community leaders, and alongside others in the industry to ensure we are meeting needs, sharing appropriate information, staying abreast of developments, and maintaining the appropriate access to geographies that may be operating under a state of emergency.

The network is built to sustain maximum capacity during peak usage which is typically in the evenings, so a surge during the day would be well within the network’s capabilities to manage. Charter will continue to closely monitor this dynamic situation, and is well-prepared to continue delivering reliable connectivity. Charter has extensive business and workforce continuity plans in place that will be adjusted as needed to best serve all our customers and employees.

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