SER-Jobs for Progress National, Inc.®

Cultivating America’s Greatest Resource: People

100 East Royal Lane Suite 130 • Irving, Texas 75039

Request for Quote: Customer Service Training Vendors

Released: May 8, 2017

Deadline for Responses: May 19, 2017 @ 4pm CST

Services for the Period of: June 5 – June 30

Inquiries and proposals should be directed to:

Keith A. Overton, CPA, CF
p: 469-549-3657 | f: 469-549-3687



Section 1 – General Information

A. Purpose of this Request for Quote (RFQ)

SER Jobs for Progress National, Inc. (SER) is contracted by the Department of Labor to operate a portion of the Senior Community Service Employment Program (SCSEP).

The purpose of this RFQ is to select approved vendors to provide quality one-day Customer Service training to SCSEP participants in California, Colorado, Kansas, Missouri, Texas and Wisconsin.

Goods and Services solicited in this RFQ

Refer to Section I. B. Quote Specifications for a detailed listing of the requirements of the Customer Service training.

B. Quote Specifications

Please address the following:

Ability to provide quality Customer Service Training to SCSEP participants with the National Retail Federation (NRF) Foundation curriculum. Trainers will need to become approved (certified) as proctors in accordance with the specifications of the NRF Foundation. Proctors’ training will be provided in Irving, Texas week of May 29, 2017. SER National will provide this training at no cost to trainers. Services will be conducted in the location below and for the number of participants indicated in each location. The selected provider will need to coordinate with SER staff to ensure proper delivery of services. Vendor may submit for all or one location and may combine locations within the state, if feasible and preapproved by SER National. SER National will cover transportation cost, where needed, for participants to attend trainings.