RFQ: Writing Services

RFQ: Writing Services



100 E. Royal Lane, Suite 130, Irving, TX 75039

PHONE: 469-549-3600

FAX:  469-549-3685


Project: Writing Services
Deadline for Responses: No later than 2pm (CST), January 5, 2018
Special Instructions: Quotes must be received prior to the deadline via mail, courier, fax or email.


Project Description: The purpose of this Request for Quote (RFQ) is to select a suitable contractor for the writing services that will be included in the SER America Magazine, SER Annual Report, web site and Op-eds as needed. The successful bidder (individual or entities) for the provision of Writing Services including analytical writing, report writing, letters, and feature story writing.


Project Specifications: The contract negotiated as a result of this solicitation may commence September 2017 and end June 2018.  There is also an option to renew for three one-year terms. Vendor must be prepared to begin after notification of award date of contract. SER-Jobs for Progress National Inc., is a tax-exempt, non-profit organization and is totally funded under grant monies.  SER National may cancel the contract at any time and for any reason with a 30-day notice.


Proposal Submission Deadline: Written proposals are due by mail or email no later than 2 pm (CDT) on Friday, January 5, 2018.

Please submit proposals to Roland R. Ramirez, SER-Jobs for Progress National, Inc., 100 E. Royal Lane, Suite 130, Irving, Texas 75039 or rramirez@ser-national.org.



Women’s Conference – Shaping A Bright Future

Women’s Conference – Shaping A Bright Future

We invite you to attend our women’s conference for adult women who are ready to take the next big step in their lives and make their dreams come true!

Project S.O.Y. in partnership with SER National, SER Mujer, and the Coca-Cola Program welcome you to join us for a women’s conference, “SHAPING A BRIGHT FUTURE”! Keynote speaker will be CEO and President of Community Connections, LLC, Theresa Martinez. This event is for women 18 and up who are interested in hearing about learning how to achieve your goals through entrepreneurship and success. A free lunch will be provided!

Women's Conference

Women's Conference   Women's Conference

Women's Conference   Women's Conference


Senate Releases Funding Allocations for Appropriations Subcommittees

The Senate just released their FY 18 302(b) funding allocations. The Labor-HHS Subcommittee received $164.06 billion, a $3 billion(1.8%) increase from fiscal 2017 enacted levels and $8 billion (5%) above the House FY 18 funding level.

The Senate has more funding for Labor-HHS than in the House as Senate Appropriators are working off FY 17 levels for their total top line number, which is roughly $5 billion above the House’s top line number.  The Senate Labor-H Subcommittee also received a slightly larger allocation than they received last year.

Also, a bit of good news, late last night during the House Labor-HHS markup, Rep. Barbara Lee (D-CA) offered an amendment to restore ETA funding to FY 17 levels. In response to this amendment, Chairman Tom Cole (R-OK) indicated that the reductions to ETA programs were due to the overall allocation being lower than last year, rather than a lack of support for workforce programs. He highlighted how the Subcommittee funded ETA programs at levels well above what the Administration requested and he would like to work with his Democratic colleagues to restore some of these cuts when there is a larger budget agreement in place with more funding available.

Chairman Cole’s desire to reduce these cuts to workforce programs in combination with the just announced higher allocation in the Senate Labor-H bill sets up well for restoring the cut to SCSEP and other ETA programming.

UPDATE RFP: Managed IT Services Q & A

Q: Please provide more detail of your on-site support requirement? Please describe your Laptop/Desktop support requirement? Is it your expectation for the provider to fix laptops / desktops at your National offices as part of your onsite requirement?

A: Current support in place includes:

  • Proactive Maintenance of Servers
    • Microsoft Windows Servers
      • Weekly analysis of
        1. Errors, warning, and informational alerts concerning:
          • Applications and database(s) running on the server(s)
          • Operating system, services and servers(s) hardware
          • System and Network Security and intrusion detection
        2. Server disk space, utilization and health of server(s)
        3. Print queues, terminal server sessions, mail queues, bad mail, etc.
        4. Memory usage and Virtual memory utilization
        5. Processor utilization and performance
        6. Server Health Monitor Alerts (Microsoft Windows Servers only)
      • Daily review of backup log (assumes server has email capability)
      • Weekly confirmation that antivirus programs are updating on server(s)
      • Weekly running of Windows Updates on server(s), including installation of any pertinent service packs, security updates, ad patches
      • Reporting (monthly) of any problem resolution, status of hot fixes or patches applied
    • Deliverables expected
      • Monthly reporting (or more frequent if needed) on any issues, including:
        1. Internet line monitoring
        2. Support Tickets
        3. Visio WAN Drawing
        4. Network Documentation
  • Business Disruption Avoidance and Disaster Planning and Preparation
    • Microsoft Windows Servers
      • Create a Disaster Recovery Plan
      • Review of Backup Calendar
      • Semi-Annual restore of randomly selected tape media of
        1. Exchange Mailbox (assumes Microsoft Exchange Server)
        2. Selected files and folders
        3. Mission Critical application’s database (if applicable)
      • Semi-Annual analysis of integrity of all tape media
      • Monthly (of as necessary) cleaning of tape drives(s)
      • Quarterly test of UPS (battery backup) shut down procedures and battery life time
      • Semi-Annual test of RAID functionality and rebuild procedures
    • Deliverables expected
      • Reporting as needed on the following information:
        1. Backup log errors and warnings and why- as they demand attention
        2. Files that are skipped during backup operation – as they demand attention
        3. Files and/or folders that are excluded from the backup operation and why
        4. Results from testing of UPS, RAID, and restore tests
        5. Age and replacement dates of all media
        6. Any corrective actions taken
        7. Any future concerns regarding the issues (if any)
        8. Plans or recommendations to resolve any issues
  • Helpdesk and Technical Liaison
    • On call support services (standard: desktop/user outage)
      • Standard Business hours M-F 800am-500pm
    • On call support services (emergency: server/network outage)
      • 24 hours a day, & days a week, 365 days a year
    • Phone support
    • Email support services
    • Remote support of servers and desktops
    • Documentation file (Creation and upkeep of all records) including:
      • Network Map
      • Server configuration, installation, and patches applied
      • Vendor contact information
      • Software licenses and Hardware purchases (invoices, media, packing slips, etc)
      • Warranty and service plan information
      • Policies and Procedures (changing passwords, adjusting folder permissions, etc)
    • Vendor Liaison
      • Interact with all hardware and software vendors on behalf of the organization to ensure proposals, pricing, and work performed are accurate and satisfactory
    • Budgetary process
      • Work closely with technology related expenditures portion of annual budget
      • Anticipate future need for planning purposes
  • Service Level
    • Entire Organization
      • Guaranteed response time (call back of email)
        1. Non-Urgent (desktop or single user) issues – 24 hours M-F 8-5
        2. Emergency (server or network) issues – 8 hours 24x7x365
      • Guaranteed on site response time (if on site visit required for resolution)
        1. Non-Urgent (desktop or single user) issues – 48 hours M-F 8-5
        2. Emergency (server or network) issues – 24 hours 24x7x365
      • 24x7x365 Emergency paging service
      • All on call technicians have cell phones that will respond to an emergency service request 24 hour a day.

Q: Is there an Incumbent? What Company has been supporting your organization and how long have they been supporting SER National?

A: Current provider is Sagitta Systems, LLC.

Q: What has been the annual spend for this support over the last 2 years? On Pricing – are we to provide a Monthly Service cost to accomplish the tasks in the RFP? What is your pricing expectation for ad hoc onsite support?

A: Up to $100,000/Year.

Q: Training – is it your expectation that MAI provides IT training to your National office staff or Personal Development training to your clientele?

A: User training may be required for new applications, updates to current applications, and new user orientation. Web-based delivery would be preferred due to the distribution of staff.

Q: How many Users?

A: Approximately 100.

Q: System admins?

A: 2

Q: Hardware (devices)? Leased vs owned equipment?

A: Both

Q: Software (antivirus, Vbs script, Enterprise help desk solution)

A: Windows Server, Antivirus – Symantec, Enterprise Help Desk Solution – Vendor provided, Acronis backup solutions

Q: Software configuration manager? Current Ticketing system?

A: Vender designed

Q: Avg daily/monthly tickets?

A:  7/150

Q: What applications are currently being utilized?

A: MIP Accounting, ChildPlus and CORAdvantage to support Early Head Start programs,



Will the proposal also include telephony support? What type of system is in place?

Yes. Headquarters phone system is currently set to be replaced. Current system is a Samsung 7200 phone system.

Future planned tasks? Refreshes, deployments, upgrades, and the additional budget for items?

Disaster Recovery Test. Replacement of current Fiber internet at headquarters office. Replacement of phone system. New Managed Print Services agreement.