Quotes must be received prior to the deadline via mail, courier, fax or email.
The purpose of this Request for Quote (RFQ) is to select a suitable contractor for the writing services that will be included in the SER America Magazine, SER Annual Report, web site and Op-eds as needed. The successful bidder (individual or entities) for the provision of Writing Services including analytical writing, report writing, letters, and feature story writing.
The contract negotiated as a result of this solicitation may commence September 2017 and end June2018. There is also an option to renew for three one-year terms. Vendor must be prepared to begin after notification of award date of contract. SER-Jobs for Progress National Inc., is a tax-exempt, non-profit organization and is totally funded under grant monies. SER National may cancel the contract at any time and for any reason with a 30-day notice.
Proposal Submission Deadline:
Written proposals are due by mail or email no later than 2 pm (CDT) on Friday, January 5, 2018.
Please submit proposals to Roland R. Ramirez, SER-Jobs for Progress National, Inc., 100 E. Royal Lane, Suite 130, Irving, Texas 75039 or firstname.lastname@example.org.
We invite you to attend our women’s conference for adult women who are ready to take the next big step in their lives and make their dreams come true!
Project S.O.Y. in partnership with SER National, SER Mujer, and the Coca-Cola Program welcome you to join us for a women’s conference, “SHAPING A BRIGHT FUTURE”! Keynote speaker will be CEO and President of Community Connections, LLC, Theresa Martinez. This event is for women 18 and up who are interested in hearing about learning how to achieve your goals through entrepreneurship and success. A free lunch will be provided!
The Senate just released their FY 18 302(b) funding allocations. The Labor-HHS Subcommittee received $164.06 billion, a $3 billion(1.8%) increase from fiscal 2017 enacted levels and $8 billion (5%) above the House FY 18 funding level.
The Senate has more funding for Labor-HHS than in the House as Senate Appropriators are working off FY 17 levels for their total top line number, which is roughly $5 billion above the House’s top line number. The Senate Labor-H Subcommittee also received a slightly larger allocation than they received last year.
Also, a bit of good news, late last night during the House Labor-HHS markup, Rep. Barbara Lee (D-CA) offered an amendment to restore ETA funding to FY 17 levels. In response to this amendment, Chairman Tom Cole (R-OK) indicated that the reductions to ETA programs were due to the overall allocation being lower than last year, rather than a lack of support for workforce programs. He highlighted how the Subcommittee funded ETA programs at levels well above what the Administration requested and he would like to work with his Democratic colleagues to restore some of these cuts when there is a larger budget agreement in place with more funding available.
Chairman Cole’s desire to reduce these cuts to workforce programs in combination with the just announced higher allocation in the Senate Labor-H bill sets up well for restoring the cut to SCSEP and other ETA programming.
Things are progressing on our project!! We had the pleasure of touring our partners from LISC. LISC Houston CEO, Amanda Timm and National LISC President, Maurice Jones visiting us from New York. (more…)
Q: Please provide more detail of your on-site support requirement? Please describe your Laptop/Desktop support requirement? Is it your expectation for the provider to fix laptops / desktops at your National offices as part of your onsite requirement?
A: Current support in place includes:
Proactive Maintenance of Servers
Microsoft Windows Servers
Weekly analysis of
Errors, warning, and informational alerts concerning:
Applications and database(s) running on the server(s)
Operating system, services and servers(s) hardware
System and Network Security and intrusion detection
Server disk space, utilization and health of server(s)
Print queues, terminal server sessions, mail queues, bad mail, etc.
Memory usage and Virtual memory utilization
Processor utilization and performance
Server Health Monitor Alerts (Microsoft Windows Servers only)
Daily review of backup log (assumes server has email capability)
Weekly confirmation that antivirus programs are updating on server(s)
Weekly running of Windows Updates on server(s), including installation of any pertinent service packs, security updates, ad patches
Reporting (monthly) of any problem resolution, status of hot fixes or patches applied
Monthly reporting (or more frequent if needed) on any issues, including:
Internet line monitoring
Visio WAN Drawing
Business Disruption Avoidance and Disaster Planning and Preparation
Microsoft Windows Servers
Create a Disaster Recovery Plan
Review of Backup Calendar
Semi-Annual restore of randomly selected tape media of
Exchange Mailbox (assumes Microsoft Exchange Server)
Semi-Annual analysis of integrity of all tape media
Monthly (of as necessary) cleaning of tape drives(s)
Quarterly test of UPS (battery backup) shut down procedures and battery life time
Semi-Annual test of RAID functionality and rebuild procedures
Reporting as needed on the following information:
Backup log errors and warnings and why- as they demand attention
Files that are skipped during backup operation – as they demand attention
Files and/or folders that are excluded from the backup operation and why
Results from testing of UPS, RAID, and restore tests
Age and replacement dates of all media
Any corrective actions taken
Any future concerns regarding the issues (if any)
Plans or recommendations to resolve any issues
Helpdesk and Technical Liaison
On call support services (standard: desktop/user outage)
Standard Business hours M-F 800am-500pm
On call support services (emergency: server/network outage)
24 hours a day, & days a week, 365 days a year
Email support services
Remote support of servers and desktops
Documentation file (Creation and upkeep of all records) including:
Server configuration, installation, and patches applied
Vendor contact information
Software licenses and Hardware purchases (invoices, media, packing slips, etc)
Warranty and service plan information
Policies and Procedures (changing passwords, adjusting folder permissions, etc)
Interact with all hardware and software vendors on behalf of the organization to ensure proposals, pricing, and work performed are accurate and satisfactory
Work closely with technology related expenditures portion of annual budget
Anticipate future need for planning purposes
Guaranteed response time (call back of email)
Non-Urgent (desktop or single user) issues – 24 hours M-F 8-5
Emergency (server or network) issues – 8 hours 24x7x365
Guaranteed on site response time (if on site visit required for resolution)
Non-Urgent (desktop or single user) issues – 48 hours M-F 8-5
Emergency (server or network) issues – 24 hours 24x7x365
24x7x365 Emergency paging service
All on call technicians have cell phones that will respond to an emergency service request 24 hour a day.
Q: Is there an Incumbent? What Company has been supporting your organization and how long have they been supporting SER National?
A: Current provider is Sagitta Systems, LLC.
Q: What has been the annual spend for this support over the last 2 years? On Pricing – are we to provide a Monthly Service cost to accomplish the tasks in the RFP? What is your pricing expectation for ad hoc onsite support?
A: Up to $100,000/Year.
Q: Training – is it your expectation that MAI provides IT training to your National office staff or Personal Development training to your clientele?
A: User training may be required for new applications, updates to current applications, and new user orientation. Web-based delivery would be preferred due to the distribution of staff.
Q: How many Users?
A: Approximately 100.
Q: System admins?
Q: Hardware (devices)? Leased vs owned equipment?
Q: Software (antivirus, Vbs script, Enterprise help desk solution)
A: Windows Server, Antivirus – Symantec, Enterprise Help Desk Solution – Vendor provided, Acronis backup solutions
Q: Software configuration manager? Current Ticketing system?
A: Vender designed
Q: Avg daily/monthly tickets?
Q: What applications are currently being utilized?
A: MIP Accounting, ChildPlus and CORAdvantage to support Early Head Start programs,
Will the proposal also include telephony support? What type of system is in place?
Yes. Headquarters phone system is currently set to be replaced. Current system is a Samsung 7200 phone system.
Future planned tasks? Refreshes, deployments, upgrades, and the additional budget for items?
Disaster Recovery Test. Replacement of current Fiber internet at headquarters office. Replacement of phone system. New Managed Print Services agreement.